Volume 25, Number 5 August/September 2017


Traits, not skills, are the key When Tom Hudson, general manager of CrossRoads Shooting Sports in Johnston, Iowa, decided he wanted to open a retail operation and shooting range (see Filling the Void), he began with this idea: “The store needed to be warm and welcoming, and my staff needed to able to connect with people in a positive way.” He early on decided against hiring the all-too-common irascible gun expert. “I can’t teach soft skills,” he says. “And being able to work with people, some of whom may have very little experience with firearms, is vital to our success.”… [Read More]