The FBI and ATF have informed NSSF that both agencies have been realizing a higher-than-normal volume of calls by consumers who have received denials or extensive delays from the NICS system. This rise in calls does not have a corresponding rise in actual denials or approval delays; rather, there seems to be an increase in retailers advising customers who have experienced a denial or approval delay to call NICS in seeking a resolution. Such phone calls, however, do not provide a resolution to the consumer’s concerns. The FBI has provided us with this information: If a customer believes he has been erroneously denied or is experiencing an extended delay, he may submit a request to the FBI or other appropriate agency that appeals the denial or delayed decision. Retailers should provide customers who wish to make such an appeal with a NICS Resolution Card, which explains how an individual would initiate an appeal request to the FBI or other appropriate agency.