Intuit and Quickbooks Fumble with Firearms Businesses

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Intuit, the maker of Quickbooks, an online business accounting platform that processes credit card payments, has proven itself to be not very intuitive when it comes to firearms-related businesses.

The California-based company is spinning in circles after being questioned about the recent denial of service to two firearms-related businesses. Honor Defense, the Georgia-based handgun maker, and Gunsite Academy, Arizona’s premier firearms training facility, found themselves at a loss for financial services when Intuit shut off their accounts recently. Intuit stopped, reversed, and even held money that was in transit from customers—and they did so without warning. Now, Intuit is offering competing reasons as to why these things happened.

Gunsite's Ken Campbell told the New York Post they were dumped because Intuit believed they were selling firearms directly to customers. That's not the case, of course. Gunsite completes all sales through FFL dealers and conducts NICS checks, but Intuit didn't accept the explanation.

The same happened with Gary Ramey, president of Honor Defense. Funds were frozen and his company had to scramble to recover money from its customers. “Small business is the backbone of America, and financial institutions are infusing personal bias into their decisions,” Ramey says.

Intuit’s Heather McLellan says that companies agree to the terms of service, and if they can’t operate within the agreement, they reach out to them to explore solutions or work to transition them off Intuit’s service. McLellan says its banking partner, J.P. Morgan Chase, requires all sales to be done in person. But that’s not true. A very reliable source tells us that J.P. Morgan has denied Intuit’s blame-shifting excuse and is not pleased. You would think that Intuit would be better at making things add up.